Cancellation and Refund Policy
Last updated on: 10/10/2025
At IndianGenz.store, we value your satisfaction and strive to make your shopping experience smooth and transparent. Please read our cancellation and refund policy carefully before placing an order.
🛍️ Order Cancellation Policy
- Customers can cancel their orders in two ways:
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WhatsApp Support: You can contact our customer support team on WhatsApp with your Order ID and other necessary details to request a cancellation.
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Website Option: You may also cancel your order directly through our website before it has been shipped.
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Cancellation after dispatch: Once the product has been shipped, cancellation is not possible. However, you can initiate a return request after delivery.
🔄 Return Policy
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Customers can return their products within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging.
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To initiate a return, contact our WhatsApp Support team with your Order ID and clear images of the product.
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Once the return is approved, you will be guided through the return shipping process.
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A return shipping charge of ₹100 will be deducted from your refund amount.
💰 Refund Policy
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Once we receive and inspect your returned product, your refund will be processed within 5–7 business days.
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The refund will be credited to your original payment method (Bank Account or UPI).
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The ₹100 return shipping fee will be deducted from your total refund amount.
⚠️ Non-Refundable / Non-Returnable Products
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Customized or personalized products (such as custom printed T-shirts, photo frames, or any product made on request) are not eligible for return or refund.
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Products that are damaged due to customer misuse or incorrect handling will also not be accepted for return.
📞 Need Help?
For any cancellation, return, or refund-related queries, please contact our support team:
📱 WhatsApp Support: +91 90881 88150
📧 Email: help@indiangenz.store
🌐 Website: https://Indiangenz.store