Terms of Service

Last Updated: [Insert Date]

Welcome to IndianGenz Store (“we,” “our,” or “us”).
By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.

 General Information

Indiangenz.store is a general e-commerce platform based in Kolkata, West Bengal, India, offering a variety of products including custom T-shirts, photo frames, and general electronic items.
By using our website, you agree to these terms and to comply with all applicable Indian laws.

 Eligibility

You must be at least 16 years old to use or purchase from Indiangenz.store.
By using this website, you confirm that you are legally capable of entering into a binding agreement under the Indian Contract Act, 1872.

 Payments

  • We currently accept online payments through Razorpay.

  • All payments must be completed before the order is processed.

  • Cash on Delivery (COD) may be available for select products or regions, based on our discretion.

  • In case of payment failure, your order will not be confirmed.

 Shipping & Delivery

  • We aim to deliver all products within 5–10 business days from the date of order confirmation.

  • Delivery timelines may vary depending on location, product type, and shipping partners.

  • Once an order is shipped, tracking details will be shared via email or WhatsApp.

 Cancellation, Return & Refund

  • Orders can be cancelled through our website or via WhatsApp support before shipment.

  • After delivery, customers can request a return within 7 days of receipt.

  • Upon approval, a ₹100 return shipping fee will be deducted from the refund.

  • Refunds will be processed to the customer’s original payment method (bank/UPI) within 5–7 business days after the returned product is received and inspected.

  • Customized products (like personalized T-shirts or photo frames) are not eligible for return or refund.

 Product Information

We strive to ensure that all product descriptions, prices, and images are accurate.
However, minor variations in color, design, or size may occur due to manufacturing or display differences.
Indiangenz.store reserves the right to correct any errors, inaccuracies, or omissions without prior notice.

 Intellectual Property

All content on this website, including the name Indiangenz.store, logo, product images, designs, graphics, and text, are the exclusive property of Indiangenz.store.
No part of this website may be copied, modified, or distributed without prior written permission.

 Limitation of Liability

Indiangenz.store shall not be held liable for:

  • Any indirect, incidental, or consequential damages resulting from product use;

  • Delivery delays caused by courier partners;

  • Losses due to user negligence or incorrect information.

Customers are responsible for providing accurate delivery details and safe product usage.

 Privacy

Your privacy is important to us. Please refer to our Privacy Policy page to understand how we collect and use your personal data.

 Contact Information

For questions regarding these Terms of Service, please contact us at:
📱 WhatsApp & Call: +91 90881 88150
📧 Email: help@indiangenz.store
📍 Address: Barasat, North 24 Parganas, West Bengal – 700125, India

. Changes to These Terms

Indiangenz.store reserves the right to update, modify, or replace any part of these Terms of Service at any time.
Any changes will be posted on this page with an updated “Last Updated” date.